Lifted Wing Massage is growing! We now accept payments online!!! Please visit our Appointments Page for a completely User-Friendly Experience as you schedule and pay for your massage at your leisure. Please note our software does not provide an Automatic Appointment Confirmation, however, you will receive a Payment Confirmation via email. Appointments scheduled with the Online Calendar that have not pre-paid will be removed from the schedule. To confirm; Appointments scheduled Online must be Pre-Paid in order to remain on the Calendar. Appointments taken over the phone will also be required to pay in advance; we will no longer accept payments after services are rendered.
At Lifted Wing Massage we understand that unanticipated events happen occasionally in everyone’s life. Business meetings, project deadlines, flight delays, car problems, snowstorms, and illness are just a few of the reasons why one might consider canceling an appointment. In our desire to be effective and fair to all of our clients, and out of consideration for our therapists’ time, we have adopted the following policies:
- In most cases, a 48-hour advance notice is preferred when cancelling an appointment. This allows the opportunity for someone else to avail themselves of our services. Please contact us and we will reschedule this appointment one time for you.
- If you are unable to offer the minimum 24-hours advance notice, you forfeit the full amount of what would have been your treatment fee (this includes delayed or cancelled flights).
- No refunds will be issued for cancelled appointments.
Certain exceptions may apply at our discretion.
Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show”. The full charge still applies for their “missed” appointment.
Groupon (Living Social) Vouchers
If you are scheduling your appointment online, please enter your 5-8 Digit Voucher Number (Typically located below the bar code when viewing your vouchers- please do not enter the 20 digit “LG” number or your order number) in the “Notes.” This is considered your “payment.” If you do not enter your voucher number, the appointment will be removed. The same cancellation/ rescheduling policies for cash payments apply to vouchers. Yes, the calendar stays full, so it is recommended you schedule your appointment as soon as possible. Because of this, we will honor any Expired Voucher up to one month after it’s expiration date. After that time, the Voucher becomes a 50% Coupon. Certain exceptions may apply at our discretion.